Question 1

How do I track my order?

Accepted Answer

You can track your order from the Orders page in your account dashboard. You will also receive SMS and email updates.

Question 2

Is CNIC required to apply?

Accepted Answer

No, CNIC is not required. You only need to provide your student/faculty ID card or an official letter from your institution as proof of enrollment.

Question 3

Can I use the discount in-store?

Accepted Answer

No, academic discounts are exclusively for online orders. You can choose delivery or pickup, but the order must be placed through our website.

Question 4

What are the delivery charges?

Accepted Answer

Delivery charges are PKR 150 for orders under PKR 1500. Free delivery on orders above PKR 1500.

Question 5

Can faculty members apply?

Accepted Answer

Yes! Faculty members including professors, lecturers, teachers, and research fellows are eligible for the academic discount program.

Question 6

How do I earn loyalty points?

Accepted Answer

You earn 10 points for every PKR 100 spent. Points can be redeemed for discounts on future orders.

Question 7

What is your return policy?

Accepted Answer

Due to the perishable nature of our products, we do not accept returns. However, if you receive a damaged or incorrect order, please contact us within 24 hours for a replacement or refund.

Question 8

Can my discount card expire?

Accepted Answer

Yes, all academic discount cards have an expiry date set by admin during approval. Typically, cards are valid for one academic year. You can reapply after expiry.

Question 9

Are your products halal?

Accepted Answer

Yes, all our products are 100% halal. We use only halal-certified ingredients and follow strict Islamic guidelines in our preparation.

Question 10

How long does verification take?

Accepted Answer

Verification typically takes 24-48 hours. You will receive an email and in-app notification once your application is reviewed.

Question 11

What documents are accepted as proof?

Accepted Answer

We accept student ID cards, faculty ID cards, enrollment letters, fee receipts with your name, or any official document from your institution.

Question 12

How long do sweets stay fresh?

Accepted Answer

Most mithai stays fresh for 2-3 days at room temperature or up to 1 week when refrigerated. Cakes should be consumed within 48 hours.

Question 13

Do you offer bulk orders for events?

Accepted Answer

Yes! We offer special pricing for bulk orders for weddings, Eid celebrations, corporate events, and other occasions. Please contact us at least 3 days in advance.

Question 14

Can I combine academic discount with coupons?

Accepted Answer

No, academic discounts cannot be combined with other promotional coupons or deals. You may choose either the academic discount or a coupon, whichever gives better savings.

Question 15

What payment methods do you accept?

Accepted Answer

We accept Cash on Delivery (COD), JazzCash, EasyPaisa, and all major credit/debit cards.

Question 16

Which products are eligible for academic discount?

Accepted Answer

Most products are eligible for academic discounts. Some premium items or special occasion products may be excluded. The discount will automatically apply to eligible items at checkout.

Question 17

Can I share my academic discount card?

Accepted Answer

No, academic discount cards are linked to your personal account and cannot be transferred or shared. Each person must apply individually with their own credentials.

Question 18

What happens if my application is rejected?

Accepted Answer

If rejected, you will receive an email explaining the reason. Common reasons include unclear documents or ineligible institutions. You can reapply with correct documentation.

Frequently Asked Questions

Still have questions?

Frequently Asked Questions

OrdersHow do I track my order?

AcademicIs CNIC required to apply?

AcademicCan I use the discount in-store?

DeliveryWhat are the delivery charges?

AcademicCan faculty members apply?

LoyaltyHow do I earn loyalty points?

OrdersWhat is your return policy?

AcademicCan my discount card expire?

ProductsAre your products halal?

AcademicHow long does verification take?

AcademicWhat documents are accepted as proof?

ProductsHow long do sweets stay fresh?

OrdersDo you offer bulk orders for events?

AcademicCan I combine academic discount with coupons?

OrdersWhat payment methods do you accept?

AcademicWhich products are eligible for academic discount?

AcademicCan I share my academic discount card?

AcademicWhat happens if my application is rejected?

Still have questions?